Answers to the questions we get asked most. If yours isn't here, write to support@vayuspace.store.
Shipping & FAQ
When will my order be dispatched?
Within 2–3 working days. Every candle is hand-packed, then booked with the courier. You get the tracking number by email.
How long does delivery take?
[Placeholder — typical courier transit time by region, e.g. metros 2–4 days, elsewhere 4–7 days. Replace once you have shipped a few orders.]
What if it arrives damaged?
[Placeholder — your damage policy: e.g. photograph the box and candle on arrival, email support@vayuspace.store within 48 hours, and we replace it. Replace with your actual promise.]
Can I return or cancel an order?
[Placeholder — your returns and cancellation terms. Keep it consistent with the Refund policy in Settings › Policies.]
How do I look after the candle?
[Placeholder — trim the wick to about 5 mm before each burn, keep away from drafts, never leave a lit candle unattended. Replace with your own guidance.]
Do you take bulk or wedding orders?
Yes. See Occasions, or write to support@vayuspace.store with the date and quantity.